Scott duFour, Chief Information Officer, Corpay | Episode 12

In this episode of Smarter Payments by Corpay, host Brennan Robison, Director of Corporate Communications, welcomes Scott duFour, Corpay’s Chief Information Officer, to discuss the evolving role of AI in payments and IT operations.

duFour shares how Corpay is leveraging AI across multiple business lines, focusing on enhancing customer service, improving risk management in cross-border payments, and strengthening cybersecurity. AI is also playing a key role in IT operations, helping automate security measures, streamline development processes, and optimize customer retention efforts.

The conversation also covers the growing focus on hyper-automation, where AI and other technologies are expected to revolutionize back-office processes such as billing and finance. duFour emphasizes that AI’s role at Corpay is not to replace jobs but to improve efficiency, allowing the company to scale effectively without increasing operational costs.

Security remains a top priority, with Corpay closely monitoring how cybercriminals are using AI for social engineering attacks. The company is investing in AI-driven security tools and employee training to combat emerging threats. Additionally, compliance efforts are evolving, particularly in credit products, as regulations become stricter.

Looking ahead, duFour highlights Corpay’s priorities: continuing to evolve its product offerings, integrating AI-driven insights, navigating regulatory challenges like PCI 4.0, and attracting top IT talent.

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